Business Transformation

Business Transformation is the process that involves the entire management of change in the offer, operations, systems, processes, technology, organisation and culture at a company or business unit, to achieve sustainable improvements in performance and the satisfaction of its stakeholders.

António Vieira da Silva, Mananging Partner

António Vieira da Silva

Transformational challenges

What generates transformational challenges? Where do companies and businesses find motivation and what is their attitude to their performance vs expectations?

ASPIRATION
+
When a stakeholder/stakeholders or the CEO aspire to transform the company/business into something quite different (breakthrough).
ANTECIPATION
+
When a stakeholder/stakeholders or the CEO anticipate internal or external changes that threaten the current business model.
ALTERATION
+
When an internal or an external event has a fundamental effect on the current business model.
DESPERATION
+
When the company/business performance reaches the level at which the only solution is to desperately undertake a radical transformation.

Regardless of the origin of the TRANSFORMATIONAL CHALLENGE, it is essential for the transformation to be made through an appropriate PROCESS.

Process for supporting transformational challenges

Using John Philip Kotter’s eight-step PROCESS (eight steps for successful major business transformation – Leading Change), Business Setting has created multidisciplinary programmes for supporting business leaders in managing the transformational challenges of their companies/businesses.

1

A reason
for change

Identifying and structuring the information that justifies the need for change

CHANGING

SET THE SCENE

Business Setting Transformational Programmes

Business Setting Transformational Programmes

BD
Business
Diagnosis

Factual and objective picture of the starting point

2

Establishing
a leadership
coalition

Developing the coalition of people to lead the change process

Guiding change

GUIDING CHANGE

Business Setting Transformational Programmes

LAB
Meetings and workshops with the leadership coalition (Leadership Labs)

Through a participative process, defining the desired change – Where? How? – and simultaneously contributing to developing the company or business’ Leadership Coalition. At the end, a Strategic Plan (Where? How?) divided up into specific initiatives, defined by a more cohesive leadership team.

3

Defining vision
and strategy

Creating a vision and developing strategies to achieve it

4

Communicate
the vision
and strategy

Defining and implementing the communication plan throughout the organisation

5

Empowering the
organisation

Defining the conditions for the change to occur

Driving change

DRIVING CHANGE

Business Setting Transformational Programmes

FRD
Support and implementation programme
(Focused Results Delivery)

After defining the Strategic Plan, it is essential to guarantee due discipline in its execution. To do this, the Focused Results Delivery (FRD) implementation support programme can be used, which has methodologies and tools to guarantee the engagement of all relevant stakeholders and discipline in executing each initiative defined.

6

Creating
success cases

Identifying initiatives that could have an immediate impact on results

7

Expanding and
consolidating
improvements

Expanding the process throughout the organisation, evaluating impacts and consolidating changes

8

Rooting
changes

Reinforcing changes by converting what was “new” into “normal”

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