Some of our challenges
Digital technology
and business transformation
How can we use digital technology for greater interaction with clients, and for more information? What is the impact on operations and what are the necessary changes?
Innovation in the
business model
How to reinvent operations and the offer to survive the constant pressure to reduce prices?
Information
& advanced analytics
How to construct comprehensive understanding of clients to design commercial initiatives that are customised to each client?
Performance
management models
How can we guarantee that each collaborator is contributing to the organisation’s strategic objectives, to strengthening the culture and overall performance standards?
Redesigning
operations
How can we provide our operations and services with the capacity to respond to the increase in demand, and a client experience with a longer life cycle?
Redefining products
and services
How do we keep our traditional offer relevant to existing clients, and simultaneously diversify to generate new recipes for success?
Methodology
Client
Knowing what your clients need and value
Walking in your clients’ shoes to see what really motivates them, through research, data & analytics, and seeing their experiences through their eyes
Value
Discover how to make the difference
Building on the knowledge that exists within the organisation, we contribute with the inspiration of a diversified world of business and methods to find new perspectives, identify patterns, behaviours and opportunities
Delivery
Guarantee that it is achievable
Designing a plan that can effectively be met, helping with accelerators and monitoring the metrics to measure and improve
Our way of collaborating
1
The project is the client’s,
not ours
We work as part of the team to align with the leaders around a solution and a plan that they define, and to which they are committed. We complement the client’s skills by providing new perspectives, distance, methodologies and depth in key matters: customer centricity, business models and designing value proposals.
2
We help clients to reach a better solution more quickly
As facilitators, we ensure that you focus on the aspects that will generate the greatest impact, developing hypotheses and iterations to find the best solution.
3
We prefer a prototype
to a PowerPoint
We are inclined towards action, prototyping and testing in the real world in order to learn and improve.
Publications
- All
- Article
- Business Transformation
- Cost Reduction
- Culture and Leadership
- Growth and Development
- Organisation and Process
- Systems and Information
