Growth and Development

Some of our challenges

Digital technology
and business transformation

How can we use digital technology for greater interaction with clients, and for more information? What is the impact on operations and what are the necessary changes?

Innovation in the
business model

How to reinvent operations and the offer to survive the constant pressure to reduce prices?

Information
& advanced analytics

How to construct comprehensive understanding of clients to design commercial initiatives that are customised to each client?

Performance
management models

How can we guarantee that each collaborator is contributing to the organisation’s strategic objectives, to strengthening the culture and overall performance standards?

Redesigning
operations

How can we provide our operations and services with the capacity to respond to the increase in demand, and a client experience with a longer life cycle?

Redefining products
and services

How do we keep our traditional offer relevant to existing clients, and simultaneously diversify to generate new recipes for success?

Methodology

Client

Knowing what your clients need and value

Walking in your clients’ shoes to see what really motivates them, through research, data & analytics, and seeing their experiences through their eyes

Value

Discover how to make the difference

Building on the knowledge that exists within the organisation, we contribute with the inspiration of a diversified world of business and methods to find new perspectives, identify patterns, behaviours and opportunities

Delivery

Guarantee that it is achievable

Designing a plan that can effectively be met, helping with accelerators and monitoring the metrics to measure and improve

Our way of collaborating

1

The project is the client’s,
not ours

We work as part of the team to align with the leaders around a solution and a plan that they define, and to which they are committed. We complement the client’s skills by providing new perspectives, distance, methodologies and depth in key matters: customer centricity, business models and designing value proposals.

2

We help clients to reach a better solution more quickly

As facilitators, we ensure that you focus on the aspects that will generate the greatest impact, developing hypotheses and iterations to find the best solution.

3

We prefer a prototype
to a PowerPoint

We are inclined towards action, prototyping and testing in the real world in order to learn and improve.

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Business Setting Clients